Cleverti’s services allow you to enhance customer experience by providing a specialized, consistent and welcoming support to your software applications.
What we do
We offer first, second and third-line technical support with up to 24*7 worldwide coverage. Our services can be provided based on a dedicated or a shared-services model.
Tier one Support
Receives and qualifies requests, answers common questions, explains where to find additional information.
Tier two Support
Assists installation, configuration and use of the application. Distributes updates and service packs.
Tier three Support
Investigates problems. Provides fixes for defects in the software. Guarantees the quality of each fix.
What you get from Cleverti's Support Services
Expertise in common platforms and issue tracking tools, along with language & communication skills
Trained professionals to ensure the best level of service for your customers
Improved brand reputation, customer experience and retention
Flexibility and capacity to scale as needed
We have lots of references and success stories that we would love to share with you