Product support services from Lisbon | Cleverti

Product Support

Cleverti’s services allow you to enhance customer experience by providing a specialized, consistent and welcoming support to your software applications.

What we do

We offer first, second and third-line technical support with up to 24*7 worldwide coverage. Our services can be provided based on a dedicated or a shared-services model.

Tier one Support

Receives and qualifies requests, answers common questions, explains where to find additional information.

Tier two Support

Assists installation, configuration and use of the application. Distributes updates and service packs.

Tier three Support

Investigates problems. Provides fixes for defects in the software. Guarantees the quality of each fix.

What you get from Cleverti's Support Services

  • Competence

    Expertise in common platforms and issue tracking tools, along with language & communication skills

  • Top agents

    Trained professionals to ensure the best level of service for your customers

  • Customer loyalty

    Improved brand reputation, customer experience and retention

  • Scalability

    Flexibility and capacity to scale as needed

  • Experience

    We have lots of references and success stories that we would love to share with you

Service Models

  • Shared model
  • Dedicated Model
  • Shared services in Product Support services | Cleverti Quality support with lower budget
    1. 1

      Ideal for

      • Lower workload
      • Simpler issues
      • Limited budget
      • New / growing businesses looking for an experienced partner to assist in the growth phase

    2. 2

      Benefits

      • Economies of scale due to optimization of resources and processes
      • Significant cost savings

    3. 3

      How it works

      • Pool of resources shared with other businesses
      • Additional resources added in peak periods

  • Image Exclusive support focused on your brand
    1. 1

      Ideal for

      • Higher volumes
      • Complex issues / high touch customer interaction
      • Companies for whom customer service is a core value

    2. 2

      Benefits

      • Exclusivity and commitment to your brand
      • Continuous alignment with your business

    3. 3

      How it works

      • Full-time, tailored team
      • Staff selected by cleverti based on your requirements and approved by you

Product Support in Practice

Our service models are based on a common ground - customer-oriented mind-set, operational excellence with standardized processes, flexibility and scalability.

Success Story | Improved customer experiences accross the globe (Product Support)

Improved customer experiences accross the globe

Our Client is a Portuguese company focused on providing customer-value technology solutions to enhance the business performance of demanding clients in various industries and geographies.

Read the full Success Story
Simulate your project with us | Product Support Services | Cleverti

What is the value of providing a quality support to your software?

Offering expert support to your software products is a key success factor for your business. A human-based, dependable product support provides your customers with a better user experience, increasing customer satisfaction and retention.

Simulate your project

or Contact us to get more info